Refund and Returns Policy

Overview

At Emotion Wear, we are committed to providing high-quality dance apparel that meets the needs of dancers everywhere. Our refund and returns policy lasts 7 days. If 7 days have passed since your purchase, we unfortunately cannot offer you a full refund or exchange.

To be eligible for a return, your item must be unused, in the same condition that you received it, and in its original packaging. Dancewear that has been worn, washed, or altered is not eligible for return.

Non-Returnable Items

Several types of goods are exempt from being returned, including:

  • Perishable items such as snacks or drinks.
  • Downloadable software products.
  • Health and personal care items like undergarments and socks.
  • Gift cards.
Returns Process

To complete your return, we require a receipt or proof of purchase. Please do not send your purchase back to the manufacturer.

Returns are accepted under the following conditions:

  • Clothing with obvious signs of excessive use (dirt, wear, stains, tears, etc.) is ineligible.
  • Items not in their original condition, or that are damaged or missing parts for reasons not due to our error, will only be eligible for partial refunds.
  • Any item returned more than 70 days after delivery is ineligible for a refund.
Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also inform you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

Late or Missing Refunds

If you haven’t received a refund yet, please first check your bank account again. Then, contact your credit card company, as it may take some time before your refund is officially posted. Next, contact your bank, as there is often some processing time before a refund is posted.

If you’ve done all of this and still have not received your refund, please contact us at orders@emotionwearshop.com.

Sale Items

Only regular-priced items may be refunded. Sale items are not eligible for refunds.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at orders@emotionwearshop.com and send your item to: [Physical Address].

Gifts

If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once the returned item is received, a gift certificate will be emailed to you.

If the item wasn’t marked as a gift when purchased, or the gift giver had the order shipped to themselves to give to you later, we will send a refund to the gift giver, and they will find out about your return.

Shipping Returns

To return your product, you should mail it to: [Physical Address]. You will be responsible for paying your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need Help?

Contact us at orders@emotionwearshop.com for questions related to refunds and returns.

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